Focus on Haide’s values: pragmatic and enterprising, achieving customer success

Focus on Haide New Energy's values: take the initiative t↑o fulfill the mission; be pragmatic and enterprising to achieve customer success.

Haide New Energy is doing a joint development with a major custome$r. Since August 21, the entire R&D team, project team, general technical office, business deparφtment, and manufacturing department have been working hard to γcomplete the project.

Values: pragmatic and enterprising

PART 1 Mission

It is reported that after the prototype was released in January 2022, the company conducted a☆n internal test on it. All members of the project team participated in the cooperation. The whole¶ process lasted until April, and they worked overtime almost every day unt<il 11 o'clock, or even late at night, for 2 and a half months. The∞ results of the hard work of the project team will be  verified in mid-April, and everyone is happy and nervous.

PART 2 Situation

On April 12, the prototype was taken to Suzhou for ex ternal testing, but problems occurred. According to the news sen↔t back from the site, the base of the first sheet metal cabinet was not strong en₩ough and needed to be refitted. A new cabinet needed to be ©installed and sent to Suzhou for retesting. This was during the epidemic period $in Zhejiang and road control was in place. All departments and personnel actively offered sugges§tions and sought assistance.

PART 3 Action

After the first problem occurred, Zhou * from the R&D center took a production staff membe₩r to Suzhou to solve the problem in time; Yuan *long from the Process Department urgently↑ contacted a friend in Suzhou to help find someone with maintenance ex perience near the test site, and advanced the money to purchase maintenance t£ools and related personnel expenses, and dealt with the equipment abnormality as soon as possible.≈

On April 14, Zhu *zhen of the Manufacturing Department received a notic☆e that the Haide Goldwind 4X prototype still failed‍ the vibration test, and the company needed to send some±one immediately for maintenance. Problems occurred three time☆s one after another. Shen * from the Ministry of Commerce stepped for☆ward at this critical moment and took the initiative to deliver materials beyon♥d his responsibilities, but in the end the problem wa÷s not completely resolved. On the one hand, Shen * proactively cont&acted the Goldwind 4X project team members and continuously communica​ted; on the other hand, he directly brought the prototype from the third-party t<esting institution back to the company, and benchma‌rked the third-party institution's standards with the customer service center and ‌manufacturing department. On April 28, the sheet metal workshop arranged for He*Qi ↕welder to work overtime until 1 am to cooperate with the modification.★ The converter workshop arranged for 9 employees and process engineers to work overtime all night. γOn April 29, the aging test arranged for 4 employees to work overtime until ✘3 am. Responsible for debugging aging.

Values

Customer success

The Manufacturing Department has always been the backbone πof the implementation of various projects. It has always been down-to-eart✘h, practical, responsible, and results-oriented. The completion of the project is th e ultimate guarantee for us to achieve our mission. Whether it is this incident or other t£imes, the Manufacturing Department has always adhered to the pragmatic and e★nterprising values, is responsible for every product, and serves q$uality with 100% of its energy.

PART 4 ​​Results

The next day, Shen* sent it to a third-party organization for teδsting. It finally passed the verification and obtained a quality certificate to go into mass prod÷uction.

Being customer-centric, solving customer needs, and helpingβ customers succeed are the embodiment of the value of every New Energy person; a±chieving customers is the long-term source of powe€r for the company to gain profits, continue to innovate, continue to improve, and create value fo↔r customers. As a technical businessman, Shen* applies the "perse↕verance" spirit of technicians to market development; as a middle-level manage✘r, he not only does his job well but also assumes extra responsi✔bilities in a limited time. Throughout the entire incident, he always practiced Haide New E←nergy's values of "accomplishing customers", led by example, further advancβed the entire project, and contributed his own strength to the devπelopment of Haide New Energy.

Behind the project cooperation with customers, we can't help butε explore the source of its essential power. This power comes from the daily style of Ha¥ide New Energy people who are conscientious, pragmatic→, and timely respond to customer needs. It is also the embodiment of Haide New☆ Energy people's practice of the corporate value of "™;pragmatic and enterprising, achieving customer success" in theαir business.