1. Technical training and technical services

    Technical training: Hite is the training center of ✘several foreign products, it can base on requirementδs from different customers to set different training cour•se which can ensure the training quality.

    System service: technical service team with knowledge of automation productΩs and rich engineering site experiences can ensure the uninterrupted o↓peration of automation systems from customers.

    Product repair: professional repairing team and complete procedure  can make your products getting response as soon as possible.

2. After-sale service

    Warranty period of one year after the final acceptance, within the per‍iod of which, Hite will send technical personnel to settl©e the problem at customer site after buyer applying for services if the equipments from Hite werγe found something wrong, if there something wrong with the quality, Hite will replace the e∞quipments for free.

     As a large domestic traders and manuf≥acturers of crane electric control system in industrial control ∑field, Shanghai Hite Control System Co. Ltd, has strong →electrical equipment repair service ability and sufficient spare pa©rts inventory to meet the after-sale service requirements of hoisting project®s. The bidder has labs and repair facilities such as hoisting lab, variable frequen≥cy lab and PLC lab. The repair and service engineers have taken the specialized training ★and practicing by relative organizations at home or abroad, it is a relβatively professional before- and after-sale service team.

    Hite provide detailed equipments instruction man>ual and maintaining manual in the process of the projects. T he operating and maintaining personnel get the necess ary equipment operating and maintaining skills by training, and Hite will also assist t€he equipment maintaining personnel to compile detailed e≤quipment operating and maintaining point reports to make it easy for the mai→ntaining personnel from customers to fulfill the maintaining work to make §equipment in good condition.

    According to the time requirement specifi±ed on the contract, Hite deliveries all the qualified technical documents and drawings. Hite wiφll also cooperate with buyer to solve the interface between equipments from Hit‌e and other suppliers. According to the time requirement specifi>ed on the contract, Hite deliveries all the equipments in the→ delivery zones. According to the contract, Hite will ensure the site debugging cycl×e to deliver equipments in time. At same of finishing all the setup, <start debugging and commissioning of all the equip₹ments and systems, Hite also provide services as follows:

(1)  Provide free training for relevant customer side technical ≈personals to master how to start, operate and maintain the equipmentsλ and systems.

(2)  Put the inverter system into operation and realize all the functi•ons on the specification.

(3)  Transportation, living and other cost will be take charge by Hite. 

Hite attaches full attention to the training in the implementation phase and after the project is f®inished. According to the specification manual, Hite will provide free training to designi≠ng, operating and maintaining personnel from customer♣ side.

3.Repair response time
     We have a set of after-sales service management system. One hour after rec←eiving the service notice from the customers, Hite will §give response, if it is necessary, Hite will arrive a&t hoisting equipment operation site in 8 hours to settle relevant problems.

Emergency technical service response:

    From Monday to Friday, contact tel: 021-54262333-1λ24

    Saturday, Sunday and holidays: 13916147310

    Contact person: Quan Xiaoming

    When you need help, please leave us yσour telephone number, name, location of operation site, our s♦ite engineer will contact with you as soon as possible and start the emergency after-sa₽le service response.

    After guarantee period, Hite will continuous to provide lifetime technical seγrvices relevant to the project and long-term supply of spare parts.